Customer Feedback Form 2009

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Zip Code: 60657, Chicago, Roscoe Village
Service: July 2009
Customer Feedback: I had a broken floor board in my dining room. I had called other companies and most did not do any repair. The representative who came to my home was very professional and was able to do an excellent repair of the problem. They answered my phone call the same day and asked that I email photos of the problem so he already was aware of what was needed.

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Zip Code: 60201, Evanston, IL
Service: June 2009
Customer Feedback: Chicagoland Flooring tore out carpeting, rebuilt part of the under floor and put in a red oak floor, stained it and put on a finish coat. The new floor is beautiful.
I initially contacted several flooring companies about estimates to replace our family room carpeted floor with wood but then had to put the project on hold for a couple months. The company project manager of Chicagoland Flooring sent me several email reminders that he was interested in the job and would be happy to come out at our convenience. We finally requested estimates from two flooring companies. The project manager of Chicagoland Flooring said that in order to give us an accurate estimate he would need to pull up some of the carpeting to see what was underneath and suggested we go to two flooring sales/warehouses to look at the types of flooring possible. The other company just gave us an estimate, assuming what work would have to be done to replace the carpet with an oak floor. The project manager of Chicagoland pulled up the carpet in two places since the floor being replaced was the result of two separate additions. We went to the two recommended by the project manager flooring places to see the different types of flooring-mostly learning the differences between engineered and hardwood floors-and decided that we would go with a hardwood floor. My sister and her husband had recently used Chicagoland Flooring, were delighted with the results and the responsiveness of the company, so, since the recommendation were so good, we also chose Chicagoland Flooring. We were given a start date and end date, assuming everything would work as hoped. They told us that exactly matching our existing wood floors on the two rooms abutting the family room would not be possible but they would do the stain and finish until we were satisfied. They were also unsure what would definitely be found under the carpet so could not promise that there might be more work needed to level the floor. The two workers who came to do the work were on time, pleasant, good humored and very professional. They worked steadily and were able to complete the work on time. The leveling turned out to be both less and more complicated, needing less wood for an underlayment so costing a little less, but needing more hand cutting and affixing which took more time so cost a little more, evening out to the original estimate. Everyone had opinions about what stain color to choose and we are satisfied with what we chose. We used a less toxic water based finish so it is less shiny than in the other rooms but beautiful in itself. The project manager returned two or three more times on his own to fix an uneven stain result at the room's threshold, willing to continue until we were satisfied. Working with Chicagoland Flooring was a pleasant experience and we are really happy with our new floor.

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