Customer Feedback Form 2007

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Date: November 08, 2007
Zip Code: 60645, Chicago, West Ridge/ Warren Park
DESCRIPTION OF WORK: Sanded and refinished oak stairs and three landings in stairwell of 2 flats. Removed millions of staples left over from old carpet that had already been removed.
COMMENTS: We were able to schedule the work within a week of calling. At first I didn't really like the idea of conducting the communication by email, which is what they prefer. But the owner was immediately responsive to all correspondence, and it worked out very well. He also checked in regularly throughout the project, and followed up in the weeks after the work was completed, to make sure we were happy with the outcome. The workers were great-polite and professional. They worked quickly yet carefully. The result is beautiful. The old floors turned out better than I could have hoped for, and everything about the experience was positive. I highly recommend this company.

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Date: 6/21/2007
Zip code: 60304, Oak Park, IL
DESCRIPTION OF WORK: Sanded and refinished stairs, three bedrooms and hallway--entire upstairs approximately 900 square feet, applied stain and two layers of top coat.
COMMENTS: This company was extremely pleasant to deal with and professional from start to finish. The owner responded quickly and communicated by email (which is a big plus) with general information about the costs and process. The workers were likewise pleasant and professional and the job was done exactly when it was scheduled, despite the fact that they had little notice and we had a tight deadline before we had to move furniture in the house. The owner left us some floor cleaning solution after the job was completed. All in all the floors look beautiful and it was a great experience.

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Date: 6/3/2007
Zip Code: 60453, Oak Lawn, IL
DESCRIPTION OF WORK: Sanded and re-finished 450 sf.
COMMENTS: Prompt and efficient, a satisfactory experience. The floors look great.

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Date: 3/10/2007
Zip code: 60653, Chicago, IL, Hyde Park/Bronzeville
DESCRIPTION OF WORK: We have new (2 1/2 years old) hardwood floors throughout our condominium. We will be renting this condo because my husband is being transferred. There were many black marks on the floor (from ?) which I could not remove by any method that I tried. These needed to be removed to restore the floor to an acceptable state. These marks were up to 15 inches long in some spots, as if someone had used a magic marker on the floor. They were quite noticeable.
COMMENTS: I contacted Chicagoland Flooring with this problem and he made an appointment to come to view and estimate the problem. The owner was running late for the appointment, but called me to let me know where he was and when he could be expected to arrive, so this was not a problem. He arrived with a large European chocolate bar in apology for his lateness (quite good!). First he attempted to remove the marks with cleaner. This didn't work. Then we discussed my options. He left me with some suggestions to try on my own to see if it was possible to repair this problem without redoing the entire floor (the only other alternative). His suggestions worked and I avoided a very large bill. I am thrilled. Although it took some work on my part, it was worth it for the money saved. I appreciated the advice and the fact that Chicagoland Flooring didn't just sell me a service. He attempted to help me solve the problem in the most cost effective way. This is a very honest company. I can't imagine a better outcome.

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Date: 2/14/2007
Zip Code: 60611, Chicago, IL, Gold Coast
DESCRIPTION OF WORK: Chicagoland Flooring provided and installed about 1200 square feet of beautiful prefinished oak flooring in our first home. They also removed the tacks from preexisting carpet and removed a room full of old bubbling parquet floor. They then disposed of old baseboard and replaced it with new, unfinished baseboard.
COMMENTS: The project went so smoothly. They finished in the time they promised.  The owner  was always patient and kind and even tried to talk me out of the dark, dark floors I wanted to order as he feared I would be disappointed. I knew what I wanted so we stuck to the original choice but I appreciated that he cared so much. They were courteous and clean. We had a couple of issues, one that the building engineer complained that the flooring guys made a big mess they didn't clean up. When I told the Chicagoland owner this, he took his number and straightened everything out. Then the baseboards weren't quite as finished as I thought they would be and he came back out and went above and beyond to make sure I was happy with the end result. There is no question that we would use them again. They were fantastic!

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Date: 1/25/2007
Zip Code: 60053, Morton Grove, IL
DESCRIPTION OF WORK: Repaired broken floorboards on 100-year-old hardwood floor.
COMMENTS: They came out quickly, did the work quickly and were within quote. Followed up to make sure I was happy. I've used them before and will continue to do so. Great price too.