Customer Feedback Form 2005

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Date: 12/27/2005
Zip code: 60613, Chicago, Uptown
DESCRIPTION OF WORK: Chicagoland Flooring prepped for and installed approximately 900 square feet of select red oak flooring with a natural finish, pulled and reinstalled the baseboard for all of the rooms involved, created thresholds and a frame around two large sliding doors and trimmed and reinstalled several doors, including the condo's front door. 1/4'' cork and 3/4'' plywood were required for subfloor.
COMMENTS: I was very pleased with the way this project went. It required some decisions along the way, including whether or not we could open a wall between rooms. Owner brought along an electrician to discuss ramifications of that on the project, which was extra service. Although the price was not low overall, I feel we got exactly what was agreed to, and I appreciated the breakouts of various costs. I also appreciated all communication with me because the time to work on this unit, in which we do not yet live, is hard to come by for me. Our floors are beautiful, and I would recommend Chicagoland Flooring without reservation! P.S.--Our condo association requires a high level of insurance coverage, and it was advantageous and professional that Chicagoland Flooring has it.

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Date: 12/6/2005
Zip code: 60201, Evanston, IL
DESCRIPTION OF WORK: They replaced the kitchen floor with hardwood; and removed carpet form the living room, dining room and halls, sanded and stained with tow different stains the entire first floor  (2000 SQ/FT).
COMMENTS: They were really great, easy to work with and professional.

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Date: 9/21/2005
Zip code: 60660, Chicago, Edgewater
DESCRIPTION OF WORK: Removed old flooring consisting in various rooms of tile, hardwood floor and carpeting.  They then installed a subfloor in our 100 year old house.  Then they installed new hardwood, oak flooring throughout the first floor and sanded and stained it.
COMMENTS: They did an outstanding job, the house has a considerable amount of setting due to its age.  They were able to level the floors almost perfectly (I say "almost" because there must be a spot where they weren't perfect, we just haven't found it yet). What attracted us to the owner of Chicagoland Flooring, is how much time he spent with us the first night he met us.  None of that time was wasted.  He is extremely knowledgeable and a highly motivated entrepreneur whose main mantra is customer satisfaction.  His stream of communications started when he first met us and hasn't stop even after a month since the job was completed. His craftsmen are equally skilled and hardworking.  What I'm trying to say is that Chicagoland Flooring is an exceptional company, even among really good companies.

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Date: 8/14/2005
Zip code: 60805, Chicago, Evergreen Park
DESCRIPTION OF WORK: Carpeting removed and hardwood floors repaired, sanded, and refinished in 2 large rooms, and entranceway, and hallway.
COMMENTS: Chicagoland Flooring did a great job! The floors look great. They had to be repaired in several spots, and you can't tell where the repair work ends and the original floor begins.

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Date: 7/22/2005
Zip code: 60630, Chicago, North Park / Forest Glen
DESCRIPTION OF WORK: First floor: removal of existing flooring (hardwood/plywood) and sub floor, repair/brace floor joists, install new sub floor and Brazilian cherry hardwood flooring. Second floor: patch and re-finish existing hardwood floor. Stairs: supply floor treads and risers, finish treads and risers (after instillation by carpenter).
COMMENTS: Excellent work and very reasonable price! The end result is beautiful. The new floor is absolutely lovely, and the floor is now nice and level. The refinished floor is much nicer than I expected, some patches are not noticeable and at all - I can't tell where the original floor ends and the patch begins. I had a few other companies out to quote on the job and they all wanted to 'shortcut' and lay new floor over the existing floor. The owner pointed out this would eventually warp and not be level. He also pointed out weak spots in the first floor, and said the upstairs was good enough to just refinish rather than replace.

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Date: 6/24/2005
Zip code: 60615 Chicago, Hyde Park
DESCRIPTION OF WORK: Sanded hardwood floors in condo. Applied three coats of oil finish.
COMMENTS: From the beginning Chicagoland Flooring was exactly on-time and highly professional. Before choosing Chicagoland Flooring, we talked to several other companies, some of which quoted lower prices, but could not work within our time constraints. His crew started when we agreed they would start, and they finished ahead of schedule. The work exceeded our expectations, the price was good, and the experience was wonderful.

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Date: 6/17/2005
Zip code: 60614 Chicago, Lincoln Park
DESCRIPTION OF WORK: Refinished hardwood floor in one room.
COMMENTS: This is the second time I have worked with Chicagoland Flooring, and they were great again. Worked over a holiday weekend to finish the work prior to my move in date, and word is very good. Price also seemed very reasonable. Would definitely use again.

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Date: 6/6/2005
Zip code: 60091 Wilmette, IL
DESCRIPTION OF WORK: Refinished hardwood floors.
COMMENTS: Outstanding.

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Date: 4/18/2005
Zip code: 60304 Oak Park, IL
DESCRIPTION OF WORK: Sanded, stained, and finished oak floor on first floor, sanded and finished maple floor on second floor, and installed maple steps and landing in stairway between the two.
COMMENTS: Chicagoland Flooring was great. The owner spent a good chunk of time with me discussing finishing options and laying out the pros and cons for each. The guys doing the job were personable and kept the place clean. The finished product looks great and we're really happy with the work.

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Date: 4/11/2005
Zip code: 60610, Chicago, Gold Coast / Near North Side
DESCRIPTION OF WORK: New hardwood flooring on one floor of the house. Refinished the second floor.
COMMENTS: THEY ARE VERY GOOD. Very professional. Where they made repairs, you cannot tell. They had to custom make the tread on our stairs. I had also used them two years ago, and had a great experience with a repair.

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Date: 4/4/2005
Zip code: 60660 Chicago, Edgewater / Uptown
DESCRIPTION OF WORK: Sand, stain and 2 coats of top coat on first and second floor oak flooring.
COMMENTS: Experience was extremely positive from easy to use web site, follow though on e-mails with questions, estimate and formal work. Work was performed on time and to the schedule. Overview was provided through the process. Quality of finished work was exceptional.

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Date: 4/4/2005
Zip code: 60615 Chicago, Hyde Park
DESCRIPTION OF WORK: I moved into a 40 year old home with hardwood floors that were in very bad condition. There were areas of water damage and places where sections were baldy damaged or missing. Chicagoland Flooring did a wonderful job. The areas what were damaged were seamlessly replaced.
COMMENTS: It looks like an entirely new floor. They worked quickly and neatly. There was very little clean up for me to do. It was worth every penny, and then some. I found the entire team prompt, professional and polite. The owner has an extensive amount of knowledge of flooring and takes time to educate you. The owner also takes the time to stay in contact by phone to update you on the progress as things are going along.

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Date: 3/24/2005
Zip code: 60614 Chicago, Lincoln Park
DESCRIPTION OF WORK: Refinished the wood floors on both 1st and 2nd floors of our new home. The home has three kinds of wood, oak, maple, and pine. Replaced a couple of bad patches with better wood.
COMMENTS: Chicagoland Flooring was great! When the owner came to do the estimate he was very thorough at explaining all of the different options and really clarifying things for us. Also out of the 3 estimates we got, he was the least expensive. The work done was beautiful. Our only complaint was that it took one day longer to finish the job than it should have, but he was very apologetic abut it and rectified the situation by apologetic a faster (and mere expensive) finish to the wood at his own expense.

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Date: 3/20/2005
Zip code: 60302, Oak Park, IL
DESCRIPTION OF WORK: Sanded, stained and applied three coats of finish to approximately 1500 sq. ft of red oak flooring, came back without question next day to redo a bit that was not quite right.
COMMENTS: The owner is a very pleasant, trustworthy and efficient operator (and quite a taker!), prompt with appointment quotes and responses to questions. He was very helpful with suggestions for finishes and stain colors. His team was no less encouraging to work with all were very patient, explaining the process in detail how and why colors would change as they dried and running several test in situ for us to choose colors. Although they said they wouldn't in the contract they helped move 3 heavy chests prior to work start. I wouldn't hesitate to hire them again indeed I will when our kitchen is remodeled come summer.  This is a messy process but you should only do I very rarely so the extra effort is worth it. Unless you are only doing a small area definitely move out for the duration.

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Date: 2/8/2005
Zip code: 60625 Chicago, Albany Park
DESCRIPTION OF WORK: Refinished two bedrooms, dining room, kitchen, living room and hallways. Stained, applied stain and 3 coats of water based finish.
COMMENTS: We were very satisfied with Chicagoland Flooring. The owner was knowledgeable and took time to explain the entire process to us. His request to and took the time to explain the entire process to us. His request to email him was a little off putting to my wife who had called, but once she got the questionnaire from him it made more sense. His crew was pleasant, punctual and got the job done on schedule. Their work was great and everything was as we expected. The amount of dust left by the sanding was substantial, but we had been warned us ahead of time so we weren't surprised. I'd hire them again.

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Date: 2/4/2005
Zip code: 60668 Park Ridge, IL
DESCRIPTION OF WORK: Living room and dining floor was patched, sanded and refinished.
COMMENTS: The experience was great. Chicagoland Flooring had more information about the different finishes what they would look like. When 4 other refinishing companies could not tell me why, the owner helped me understand why I did not like the way the floors in my old house were refinished. He showed me different finishes on my floor so I could choose what I liked best. I would recommend him to all.

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Date: 1/2/2005
Zip code: 60618 Chicago, Old Irving Park
DESCRIPTION OF WORK: They refinished the 100-year-old hardwood floors in my dining and living rooms. They also replaced a few cracked floorboards.
COMMENTS: They took care to clean up nicely and left hardly any dust. The stain they used dried quickly and did not leave an odor. Chicagoland Flooring was very professional and a pleasure to deal with. The estimate was spot on. Pricing was excellent. I would highly recommend.